Monthly Archives: October 2012
“The most powerful Call Center Suite for Asterisk is here, the Centium Suite.
Complete with Call Monitoring, Live Bar / Pie Charts, Historical Reporting, Wallboards for call summary, Floor plan view, and many more exciting features in a simple and extremely easy to use interface is finally here!
Real Time View & Comprehensive Reports: The reports display accurate information for your call center activity in nice formated tables with friendly graphics. Even more: you have the option to export the reports to pdf and csv (Excel). There are a myriad of metrics available: Service Level Agreement, Abandon Rates, Call Distributions, Agent Activity and a lot more including realtime tab to see up to the second information on your call queues.